Support center

How can we help?

Send a secure request to the FarmLoop team for account, order, producer, privacy, or security support.

01Account and access

Sign-in, profile, wallet, or account deletion.

02Order and pickup

Status, pickup window, QR redemption, cancellation, or refund.

03Producer operations

Listings, pickup points, reserves, payouts, or onboarding.

04Security

Compromised account, vulnerability, or unusual transaction.

Direct request

Open a support request

Choose the request type and provide enough context for the team to investigate.

You can send the same request directly to contact@tozemoonlabs.com, including access or account deletion requests, without enabling Google.

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Information to include

Include the email used for your account, the order number when relevant, when the issue occurred, and a clear description. Never send a private key, recovery phrase, or sign-in code.

Report content or a user

Use the form above and include the relevant link or identifier, the reason for the report, and supporting information. We may hide content while it is reviewed and ask for additional information.

Personal data

To exercise a privacy right, read the Privacy Policy, then select “Privacy request” in the form above.